Service Operations Management: Improving Service Delivery (4th Edition)

Service Operations Management: Improving Service Delivery (4th Edition)

ISBN: 9780273740483
Publisher: Pearson
Edition: 4
Publication Date: 2012-10-19
Number of pages: 488
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DESCRIPTION

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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