Organizational Behavior for the Hospitality Industry

Organizational Behavior for the Hospitality Industry

ISBN: 9780132447379
Publisher: Pearson
Edition: 1
Publication Date: 2008-05-03
Number of pages: 480
  • $31.72

Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

DESCRIPTION

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

 

Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior.
Hospitality industry expert cases – leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise.
End-of-chapter exercises that help students actively experience various aspects of the hospitality industry.
PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures

Customer Reviews


We Also Recommend