High Impact Internal Evaluation: A Practitioner's Guide to Evaluating and Consulting Inside Organizations

ISBN: 9780761911531
Publisher: Sage Publications, Inc
Edition: 1
Publication Date: 1999-10-11
Number of pages: 344
  • $31.75

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DESCRIPTION

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. The author combines his extensive experience and theory into an indispensable resource for students, novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs. The author draws on his own extensive experience as an evaluator to provide the tools to effectively use internal evaluation to determine a business or programme''s efficiency, economy and performance.' Table of Contents: Preface xvii, Opportunities, Obstacles, and Observations 1,Internal Evaluation History and the New Paradigm 37, Understanding the Internal Evaluation Context 59, Evaluation, Conflict, and the Change Process in Organizations 95, Understanding Internal Evaluation 117, The Craft of Internal Consulting to Organizations 163, Designing High Impact Internal Evaluations 201, Effective Communication of Evaluation Results 235, Establishing, Administering, and Leading an Internal Evaluation Office 265, High Impact Internal Evaluation: A Synthesis 291,References 303, Index 315, About the Author 321.

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