ADV SER MAR MAN V 5 (Advances in Services Marketing and Management) (Advances in Services Marketing & Management)

ADV SER MAR MAN V 5 (Advances in Services Marketing and Management) (Advances in Services Marketing & Management)

ISBN: 9780762300099
Publisher: Emerald Group Publishing Limited
Publication Date: 1996-05-14
Number of pages: 388
  • $36.67

Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

DESCRIPTION

Part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

Customer Reviews


We Also Recommend